

Malaysia Fintech Trends
Globally, many startups and large businesses are redefining how they engage with the customer through technology, both traditional and...


Health Insurance - From Illness Cover to Medical Care Cover
I always focus on Healthcare Solutions with three distinct lenses: Funding: How will I pay for my medical needs? Access: Where and How...


Customer Research - Don't ask questions
Steve Jobs is famously said to have quoted, "People don't know what they want"! More recently, Guy Kawasaki, talking about twitter, asked...


WHY Health Insurance?
My first introduction to Health Insurance was as a medical practitioner at a premier state sponsored hospital where two daily challenges...


Customer Information Solutions in Health Insurance (Part 1)
Biggest gap in current Health Insurance Solutions is lack of clarity of what is covered by the policy compared to the healthcare cost....


Customers don't need Health Insurance!
Customers don't need Health Insurance.. they need to keep in, or get back to, good health. Health Insurance Industry has regularly...


Customer First
In this article, I look at a common businesss challenge, "How do we catch up on the sales targets?", with the paradigm of "Cu


Health Insurance Claims
Market research points that among all businesses, Insurance remains as one of the least trusted by customers. Within Insurance, Health...